Privacy Policy
Last updated Dec 2025
Consumer Appliances & Home Services Ltd. (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.vanconsumer.ca or interact with us online.
We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy laws.
Information We Collect
a) Information You Provide
We collect personal information when you:
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Submit a contact or service request form
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Request a quote or appointment
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Make a payment
This may include:
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Name
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Email address
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Phone number
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Address
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Appliance or service details
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Payment information (processed securely by third-party providers)
Note: We do not store full credit card details on our servers.
b) Automatically Collected Information
We collect limited non-identifying information through cookies and analytics tools, such as:
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IP address (anonymized where possible)
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Browser type
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Pages visited
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Time spent on the site
How We Use Your Information
We use your information to:
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Respond to inquiries and service requests
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Schedule and manage appointments
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Process payments
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Provide customer support
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Improve website performance and user experience
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Comply with legal and regulatory obligations
Cookies & Google Analytics
Our website uses cookies and Google Analytics to understand how visitors use the site.
Cookies help us:
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Analyze traffic and usage patterns
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Improve website functionality
You can disable cookies in your browser settings, but some features may not work properly.
Google Analytics collects information according to Google’s own privacy policy.
Payments
Online payments are processed through secure third-party payment processors. These providers handle payment data in accordance with their own privacy and security standards.
Sharing of Information
We do not sell or rent your personal information.
We may share information only with:
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Trusted service providers (e.g., payment processors, analytics providers)
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Legal or regulatory authorities if required by law
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All third parties are required to protect your information.
Data Security
We take reasonable technical and organizational measures to protect personal information. However, no method of transmission over the internet is 100% secure.
Data Retention
You have the right to:
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Request access to your personal information
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Request corrections
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Withdraw consent (subject to legal or contractual restrictions)
To make a request, contact us directly